Understanding Cancellation Fees: What You Need to Know

In today's fast-paced world, plans can change in the blink of an eye.

Whether you have a last-minute trip, a sudden illness, or an unexpected event, needing to cancel a reservation is a common scenario.

To avoid unnecessary costs, understanding cancellation policies—including fees and regulations—is crucial.

This post will explore various facets of cancellation policies, holiday fees, and the rules that govern them. With this knowledge, you will be well-prepared for your next booking.

Cancellation Policies

Cancellation policies are the rules that businesses set regarding how and when you can cancel a reservation.

For instance cancellation policy for walks and trail walks state the following

100% fee within 24 hours

50% fee within 48 hours

The amount will be determined on the cost of the service ranging from our 25 minute walk to our 60 minute walks

For overnight pet sitting/pet sitting services

100% within 48 hours

50% within three days

And 25% within seven days

We are committed to minimizing and waiving fees wherever possible through effective communication, respect, and understanding. These policies are essential for safeguarding our small business and supporting our staff members against potential income loss.

Holiday Fees

During peak seasons like holidays or major events, we implement holiday fees.

These extra charges help cover increased costs and the limited availability of services during high-demand periods.

Add 30% on:

Easter (Sun 4/20)

Canada Day (Sun 6/29 - Tue 7/1)

Labor Day (Sat 8/30 - Mon 9/1)

Christmas (Tue 12/23 - Fri 12/26)

New Years (Wed 12/31 - Thu 1/1)

Booking Within 24 Hours Fee

We have introduced a new policy regarding last-minute bookings.

Clients will incur an additional charge of $10 for appointments scheduled within 24 hours of the start time.

We are immensely grateful for the growth we have experienced over the past few years, which has resulted in a consistent booking pattern where clients often schedule their appointments weeks or even months in advance.

Accommodating last-minute bookings poses significant challenges for my team, as it disrupts the schedules of clients who have booked well in advance and affects our team's pre-planned commitments.

We fully understand that unforeseen circumstances can arise. With proper communication, respect, and understanding, we will make every effort to accommodate last-minute requests and waive the fee when possible.

Last-minute requests

Set a cut-off time and/or automatically apply a fee for last-minute requests

No requests within 8 hours

Add $10 fee for requests

within 24 hours

Clients have the option to enroll in automatic booking based on a schedule that best suits their needs. This can include Monday through Friday, shift schedules such as seven days on and seven days off, 14 days on and 14 days off, or every other sunday. We are flexible and can accommodate your preferred scheduling arrangement.

To avoid incurring these fees, it is advisable to plan ahead and cancel as early as possible. In the event of a last-minute cancellation, consider reaching out directly to the provider. They may be willing to waive the fee, particularly if you have a valid reason, such as illness or an emergency.

Communication and transparency, coupled with respect, are our top priorities.

We aim to ensure that everyone is satisfied with their services and that we are providing the utmost care.

Taking Control of Your Bookings

Understanding cancellation fees and policies is essential for anyone making reservations for travel, dining, or other services. By being well-informed about cancellation policies, holiday fees, and specific regulations, you can make better decisions and avoid surprises.

always feel free to contact the owner through email or text anytime for any questions

Phone number 780-881-0503

Email: wiggleanwags@gmail.com

We sincerely appreciate your continued understanding, communication, and trust in us with the care of your animals. Our aim is to consistently enhance our business operations, the care we provide for your animals, and the support we offer to our staff.